Refund Policy

Refund Policy

 

At Kasuma, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Returns

We accept returns within 30 days of delivery.
To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in the original packaging

  • Proof of purchase is required

Certain items are non-returnable, including:

  • Clearance or sale items

  • Gift cards

  • Personalized or custom-made items

2. Damaged or Defective Items

Please inspect your order upon receipt.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

4. Shipping Costs

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

5. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at the email below.

6. Cancellations

Orders can be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.

7. Contact Information

For any questions about returns or refunds, please contact us at:

Email: info@kasumaworld.com // support@kasumaworld.com
Company Name: Kasuma