Shipping Policy

Thank you for shopping with Kasuma. Below you will find important information regarding our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Typical delivery times:

United States: 7–15 business days
International Orders: 10–25 business days

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, or high-demand periods.

3. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

Order size and weight
Destination country
Shipping method selected

Any applicable shipping fees will be displayed before completing your purchase.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear after shipment.

5. Customs, Duties & Taxes

Kasuma is not responsible for customs fees, import duties, or taxes imposed by your country.
These charges are the responsibility of the customer.

6. Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
Kasuma is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply.

7. Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us at the email below.
We will do our best to assist you and work with the shipping carrier to resolve the issue.